Contact Us
Please contact us directly with any questions, comments, or scheduling inquiries you may have.
Kellie Henkel / That Speech Lady
PO Box 2946, Santa Maria CA 93457
Hours
Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 3:00 PM
Sunday: Closed
Payment Options:
Apple Pay
Use my phone number to pay with Apple Pay 805 350 1811
Venmo
@thatspeechlady.com
Zelle
805 350 1811
Payment Policies
You will be given a full client intake with detailed policies that you will need to sign before therapy can begin. Below is a summary of the main policies but please reference your detailed and signed copy.
In Summary:
1. Hourly rate is 50 minutes. Half hour is 25 minutes.
2. Prepay for all sessions one month at a time using the Fixed tuition based model to hold weekly therapy spots. Or Prepay for 4 sessions at a time using the Flex scheduling model where the time/day of services vary based on availability.
3. 48-hour cancelation policy to avoid full session cost. If you cancel with 48 hours notice, you will be offered make up session to be used within 30 days.
4. Schedule changes will be permanent and previous sessions will be released. Sessions can't be held for summer vacations. If you take time off, you lose the therapy spot, unless you are paying to hold the therapy spot.
5. No refunds.
6. Every year on 9/1 the hourly fee will be raised by $5 per hour.
Scheduling Options
Fixed or Flex
Please read below to determine which scheduling model best matches your needs.
1. FIXED MODEL:
To reserve and keep weekly therapy sessions, I require clients to prepay for all sessions once a month using a tuition-based model. Prepayment is required to hold reserved weekly therapy sessions. The Fixed model allows families to keep their preferred day/time each week. A consistent schedule allows for maximum progress. If you are on the fixed schedule and need to change your schedule (summer), the change will be considered permanent, and your previous therapy spot will be released.
Tuition: The tuition for the month is based the number of days in each month. Most months will be the same tuition. Some months will be less due to occasional office closures or the month having fewer days. For example, if your weekly session falls on a Monday and the office is open 4 Mondays that month, you will be charged for all 4 Mondays (regardless of your ability to make all the sessions or not). Keep in mind that I hold your weekly therapy spot, regardless of your attendance. This model is similar to private schools, camps, music lessons, etc. If I’m holding a weekly therapy appointment for your child and my office is open, you will be billed for the session. Invoicing: Invoices are sent by the 15th of each month outlining all session dates for the following month. Payments are expected no later than the 25th of each month. Please make a note of your reoccurring appointments. Schedule changes or termination of services should be made before monthly billing cycle. By paying the invoice, you agree to all policies and the outlined dates of service in the invoice.
2. FLEX MODEL: If families can’t commit to weekly sessions, therapy openings are offered as they occur. This works for families who want sessions every other week or once a month. The time and day of the offered sessions can’t be guaranteed and will vary week by week. Prepayment of 4 sessions is required to be on the Flex model scheduling list. This model works well for families that can't commit to weekly sessions. Once payment of 4 sessions is received, you can schedule the sessions and spread them out over a few months.
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